Q: How do I order books as an Author?
A: It is always best to have your copies in hand before scheduling book signings and other events. There are two ways you can purchase your book as an author:
- Use the Integrated Author System – Login to the Integrated Author System. If you need login assistance use the UID Lookup Help button or contact Author Concierge/Client Care. Once you have logged in, to place an order click the Book Order Form button found on the Integrated Application System main menu. Complete the form as directed on the page that appears. Your order will be sent directly to our Book Order Team, and you will receive a confirmation invoice from them with payment options.
- Use the Author Order Form Page – With this Author Order Form Page you will need to complete ALL of the required information. When you submit the form your order will be sent directly to our Book Order Team. Again you will receive a confirmation invoice from them with payment options.
With either of the above options, payment is required before the books will be submitted to our printing facility for printing and shipping.
Q: I placed my order yesterday and need them next week; will they get here in time?
A: The arrival time for orders placed less than 30 days prior to events with deadlines can not be guaranteed. Refunds will not be issued or any costs incurred by SBPRA for return shipping. It is always best to have your copies in hand before scheduling book signings and other events.
Q: How long will it take to receive my order?
A: Once the invoice is issued AND we receive payment, delivery times within the United States, United Kingdom and Australia are typically 7 to 14 business days for soft cover books OR 14 to 20 business days for hard cover books. Other international orders can take anywhere from 2 – 8 weeks depending on their destination and may not have shipment tracking available. It is always best to have your copies in hand before scheduling book signings and other events.
Q: Why did I not receive an automated confirmation that the order has shipped?
A: Shipping confirmations are manually sent to the authors upon request. Books ship directly from the printing facility. This means any automated shipping confirmation is sent to us, the account holder, not to the book order recipient.
Q: How much would it cost to send me X amount of copies?
A: In order for the Book Order Team to provide a book order quote, or estimated invoice, we require the following information:
- Complete shipping address (no PO Boxes)
- Telephone number
- Email address to send the invoice
If you are looking to compare different order quantities, or for a singular quantity for future reference, send the queries with the above information, via email to the Book Order Team. This will allow the Book Order Team will follow up with you directly.
Q: My book is almost ready for printing. May I place an order now?
A: No. We are unable to process orders for your book until it has fully completed the Production and Post-Production processes.
Once your book has fully and properly completed the Post-Production phase it will moved to Marketing/Live Status. When this occurs you will be alerted by Client Care regarding this transition. The emails they send you will include details regarding book ordering, royalties, and a basic introduction to how distribution/marketing works.
Q: Why is the shipping different on my current invoice than from an earlier order for the same quantity?
A: Shipping cost is based on current shipping rates. Each order is invoiced using current shipping rates. This is why the shipping may not be exactly the same with every invoice.
Also shipping rate may vary depending on the unique address used for the order, so if you have a change of address this may also affect the shipping rate on the invoice.
Q: Can I have someone pick up the parcels at the printing facility?
A: No. Our printing facility, Lightning Source, Inc., does not allow individual customer pick up.
Q: I want to use a specific shipping carrier for my order. Can I have them pick up the shipment at the printing facility?
A: Our printing facility, Lightning Source, Inc., has specific contracts with UPS, Purolator, and DHL. They use best method possible for every order in order to deliver the books to customers.
If you wish to use a different shipping carrier for your order this will be considered third-party shipping. The order will need to be delivered by one of Lightning Source, Inc.’s preferred shippers to a specific location for the other carrier to pick-up and deliver.
It is important to note once the order is delivered to the location were the third-party carrier is to pick up the books Lightning Source, Inc. and SBPRA releases all responsibility for the final delivery of the order.
Q: Are there any other alternatives for shipping?
A: Again, this is considered third-party shipping. If you need books shipped to countries located in Africa or Asia, which usually have higher shipping costs, you can arrange to have the books shipped from Lightning Source, Inc. in LaVergne, TN to an alternate carrier, or import company.
You will need to make the arrangements with the alternate carrier, or import company yourself, and you would still be responsible for the cost of shipping the books from the printing facility to the alternate carrier, or import company. It is possible this method may possibly be less expensive than International Premium Shipping with tracking.
Again, it is important to note once the order is delivered to the location where the alternate carrier is to pick up the books Lightning Source, Inc. and SBPRA releases all responsibility for the final delivery of the order.
Q: Why is the shipping so expensive on international orders?
A: Shipping costs for your books vary and is based on several factors including the weight of the books in the order, number of boxes used to fulfill the order, shipping destination and method. Shipping costs are set by our printing facility and are subject to current shipping rates. Orders will be shipped by the best shipping method available for the shipping destination.
The Book Order Team always tries to choose the least expensive method, and when possible one that also provides tracking when setting up your order. However, in many cases the cost of International Premium Shipping is prohibitively expensive, so in most cases international orders are sent International Economy without tracking.
Q: I live in Australia (or New Zealand) can I get my order printed and shipped in Australia?
A: Yes. Orders with an Australian or New Zealand shipping address will print and ship from the Australian facility in Melbourne. Printing times takes approximately 2 weeks, shipping times range between 5 – 14 business days.
Q: I was invoiced for an order, the shipping from the printing facility and the price is different from the US author price I was originally quoted, is this an error?
A: No. There are slight adjustments in price necessary to account for the higher print cost at the international printing facility locations. SBPRA also takes into consideration the current exchange rates.
Q: How is the shipping cost determined on customer orders placed through my book’s website?
A: In regards to the shipping cost noted on the author book site, the shipping/handling charges used on the book webpage are dictated by a combination of our printing facility, from which the books ship and PayPal shipping cost standards. Our US printing facility is located in Tennessee and the approximate $9.50 PayPal shipping cost standard does equate to the average cost of 1 to 2 copies shipped through UPS Ground (standard domestic) to any of the lower 48 states.
We have determined it is necessary to ship UPS Ground since the books are drop-shipped from the printing facility. In the rare event of a lost shipment, UPS tracking and insurance allows us to easily trace or replace the order.
Q: How do I direct retailers such as bookstores, libraries, boutiques, etc. to place orders and receive wholesale pricing?
A: If you have any retailer or organization interested in ordering your book we recommend they email the Book Order Team with the following information:
- Complete shipping address (no PO Boxes)
- Telephone number
- Email address to send the invoice
The Book Order Team will then work with them directly in fulfilling the order.
Q: Do I get a free copy for copyright purposes?
A: Yes, you can receive 2 free copies for copyright purposes. Note you are responsible for sending 2 printed copies of the book to the Copyright Offices for copyright purposes.
Please send an author order request to the Book Order Team through the Author Order Site.
In the “Are there any comments or special items we should be aware of when processing your order?” field, note you are ordering the 2 books for the copyright application. The books will be shipped to YOU and YOU WILL NEED TO FORWARD them to the Copyright Offices using the instructions and shipping slip noted on the copyright application.
Please make sure you have these copies BEFORE you submit the copyright application as the copies need to be received by the Library of Congress within 30 days of your application submission. More information regarding the Copyright Process can be found under the Copyright link of the Client Care Page.
Q: Do I get a free copy for reviewer purposes?
A: Yes, when a reviewer specifically requests to receive a copy of the book they will receive it for free. The request for a review copy will need to be received directly by SBPRA, or if you the author received the request, a copy of the email request will need to be forwarded to us.
Please send an author order request to the Book Order Team through the Author Order Site. In the “Are there any comments or special items we should be aware of when processing your order?” field, note that you are ordering the books for review purposes.
We do have a limit of 10 author requested review copies per year. No limit for contest copies; however, you do need to send us a link to the contest rules and regulations.
Q: Do I get a free copy for contest purposes?
A: Yes, you can receive copies for contest purposes. These contest copies do need to be requested in a specific manner.
Please send an author order request to the Book Order Team through the Author Order Site. In the “Are there any comments or special items we should be aware of when processing your order?” field of that form note that you are ordering the books for a contest and provide a link to the contest rules and regulations so we can properly assist you with fulfilling the contest requirements.
Depending on the contest requirements there may be a small administrative fee, and/or shipping fee for the requested copies.